Refund and Returns Policy

 Sales and Availability of Stock 
The Supplier: Thermal Africa          

• Registered users may place an order for goods, the approval of which is dependent AgroVision and the third-party’s satisfaction with correct information relating to the goods (including without limitation the price) and receipt of payment or authorisation of payment by AgroVision for goods. The acceptance of an order is subject to the availability of the ordered goods.
• The AgroVision or the Third-party Seller will indicate the acceptance of your order by delivering the Goods to you or allowing you to collect them, and only at that point will an agreement of sale between you and AgroVision or the Third-party Seller come into effect (the “Sale”). This is regardless of any communication from AgroVision stating that your order or payment has been confirmed. AgroVision will indicate the rejection of your order (by AgroVision  itself or the Third-party Seller) by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid.
• You reserve the right to cancel your order prior to delivery or collection of the goods, provided a dispatch or delivery notice has not yet been received. Once goods have been received, you may only return the goods if the reason for return is in accordance with the Return Policy.
• Placing Goods in a wish list or shopping basket without completing the purchase cycle does not constitute an order for such Goods, and as such, goods may be removed from the shopping basket if stock is no longer available, or the price thereof might change without notice to you. You cannot hold AgroVision or the third-party Seller liable if such Goods are not available or are not available at the particular price when you complete or attempt to complete the purchase cycle at a later stage.
• You acknowledge that stock of all Goods on offer is limited, and that pricing may change at any time without notice to you. In the case of Goods for sale by AgroVision ,AgroVision  will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website. When Goods are no longer available after you have placed an order; AgroVision will notify you and you will be entitled to a refund of any amount already paid by you for such Goods.
• In the case of Goods for sale by a Third-party Seller, AgroVision relies on inventory information supplied by the relevant third-party Seller AgroVision accordingly bears no liability for any inaccuracies in the information supplied to it. Consequently, should you order any Goods from a third-party Seller which are in fact sold-out, any resulting dispute should be resolved between you and the relevant Third-party Seller, your respective rights and obligations being as set out in these Terms and Conditions.

Order Cancellation

•  We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:

• Goods availability
• Errors in the description or prices for Goods
• Errors in Your Order

• We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.

• Orders cannot be cancelled or amended in any way once they have been invoiced, including changes to a delivery address.

Your Order Cancellation Rights

• Any Goods you purchase can only be returned in accordance with these Terms and Conditions and Our Return Policy.
• Our Return Policy forms a part of these Terms and Conditions. Please read our Return Policy to learn more about your right to cancel Your Order.
• Your right to cancel an Order only applies to Goods that are returned in the same condition as you received them. You should also include all of the products instructions, documents and wrappings. Goods that are damaged or not in the same condition as you received them or which are worn simply beyond opening the original packaging will not be refunded. You should therefore take reasonable care of the purchased Goods while they are in your possession.
• We will reimburse you no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.

You will not have any right to cancel an Order for the supply of any of the following Goods:

• The supply of Goods made to your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
• The supply of digital content which is not supplied on a tangible medium if the performance has begun with Your prior express consent and You have acknowledged Your loss of cancellation right.

Return of Goods

• Please refer to our Return Policy for more information about returning products (and related refunds, replacements or repairs). Please take note that our Return Policy forms part of these Terms and Conditions.      

RETURNS AND WARRANTY POLICY 

Not 100% satisfied with your purchase?

We address your concerns by offering an innovative solution. To exchange or return an item, here is what you do:

General

• This Policy forms an integral part of AgroVision (The Display Room) Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise.
• AgroVision (The Display Room)’s Return Policy takes into consideration, and conduct business according to the following determining factors:

• The South African Consumer Protection (“CPA”) Act, 2015 
• The Terms and Conditions, including warranties and return policies of our suppliers and importers. We can only accept returned merchandise from a client if the supplier/importer agrees receipt thereof as stated in the clause pertaining to the return of merchandise in their return policy. 
• This Policy only applies to products purchased from AgroVision (The Display Room). Warranties of products purchased at any other retail- or online outlet, cannot be redeemed by AgroVision or the Supplier (The Display Room).
• Please note that return procedure for “Unbox”, “Open box”, reconditioned-, or used products are termed under its own section below. 

Returns

7-day Return Policy

• Not 100% satisfied with an  purchase? AgroVision’s 7-day Return Policy accommodates the return of purchased goods without penalty for a full refund subject to the products being received unopened and with all seals intact. Please notify us in writing within the 7-day period. 

30-day Return Policy

• Any product, purchased online from AgroVision may be returned for credit, exchange, or refund within 30 days from date of purchase, provided that the merchandise is unused and returned in its original box/wrapping along with all the original content¹.

• We can only process refunds once we have received confirmation that the goods have been returned to and assessed by our distribution centre (The Display Room & Suppliers)

Provided the product is not:

• From any other supplier or outlet.
• Used or damaged in any way, include packaging, extra contents.
• a product which has been personalised for you or custom made to your specifications
• a previously used product, i.e. “Unbox”, “Open box”, reconditioned or repaired product
• If any of the above conditions are not met, AgroVision and the Supplier reserves the right either to refuse the return, or to charge a restock fee of not less than 20%.

Faulty Products

In Warranty Products

• For all products with Warranties, the warranty period is displayed on the site and listed here below. Should there be a problem with an item, within the warranty period, we will assist clients to have the product professionally evaluated and exchanged or repaired, if so required. Please contact us via e-mail: hendrik@agrovision.co.za

The general warranty period is twelve (12) months with the following exceptions:

Out of Warranty Products

• Should clients experience problems with a product outside it’s warranty period, it might still be possible to arrange for it to be repaired. However, you will be liable for all costs incurred. Please contact us for the best advice, guidance, and solutions to address the issue.

Preparing your Products for a Return

• To ensure a client’s request for return of merchandise is processed speedily and seamlessly, AgroVision appeals to clients to kindly adhere to the following:

• Package and wrap the products properly so it is protected and safe during transit;
• Clearly mark the return reference and/or invoice number on the outside of the parcel; and
• include all accessories, parts and manuals that were sold with the product.
• Failure to adhere to any or all these requirements could delay the processing of your request or result in its decline altogether.

Products Damaged upon Delivery

• Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within seven (7) days of such delivery. We recommend that clients photograph the parcel showing the condition of the delivered parcel at the moment of delivery.

• AgroVision will arrange to collect the product from the client at no charge. Once The AgroVision or the Supplier has inspected the product and validated the return, we will act on the client’s instruction and repair or replace the product, if such repair is possible and/or we have the same product in stock to use as a replacement, or we will credit your account with the purchase price of the product or refund you, if that is your preference.

Defective Products

• We do our best to ensure that the products we deliver to you are of the highest quality, and in good working order and without defects. A defect is defined as a material imperfection in the manufacturing of a product or any feature of a product, which makes the product less acceptable than one would reasonably be entitled to expect under the circumstances.

The following will not be regarded as defects and will not entitle clients to a return under this section 2.6:

• faults resulting from normal wear and tear;
• damage arising from negligence, user abuse or incorrect usage of the product;
• damage arising from electrical surges;
• damage arising from a failure to adequately care for the product;
• damage arising from unauthorized alterations to the product; and
• where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.
• If you have received a product which appears defective or of poor quality, please notify us as soon as possible after you become aware of the defect or poor quality and within one (1) month after delivery.

IMPORTANT NOTICE

• The sole purpose of this policy is to establish and maintain goodwill between the client, AgroVision,the Supplier and the Manufacturer/Importer. We recommend that the client communicates any concern quickly and accurately even if the concern is perceived by the client to be outside the scope of this policy.

  From The Display Room T&C’s